Book An Appointment
Alternatively Telephone 01483 284151
Appointments for the current day are released from 08.00. Appointments for further ahead are only released after 10.00. When ringing in please have your diary to hand so you can decide upon an appointment quickly.
You may choose to see any doctor but it is preferable to see the same doctor on each occasion if it is regarding a continuation of the same problem. Appointments may be booked up to a month in advance and every day there are several appointments available for each doctor. When these are all taken we run an “extras” surgery each morning at 11:30 to ensure that you will be seen that day if you wish. These consultations are not specifically for emergencies but are shorter than routine appointments and you may have to wait to be seen. Each afternoon a few appointments are reserved for emergencies that cannot wait until the next day.
If you are unable to keep your appointment for any reason, please inform us as soon as possible so that your appointment may be offered to someone else. On average 120 patients each month fail to tell us they are not coming.
Appointments are for one patient only. We offer ten-minute appointments but we cannot run to schedule if you take up more than your allotted time, so please do not ask the doctors to deal with several problems at once.
There is a daily “sit and wait surgery” from 08.40 – 10.40. Patients should arrive promptly and give their details to reception. Patients will be seen in order of arrival. There is a maximum number of patients that can be seen. Once that maximum has been attained others will have to been seen in the 11.30 “extras” session. Patients who are not present when their name is called will miss their consultation.
Children should always be accompanied by their parent or guardian. Please do not delegate responsibility for your child to a nanny or child-minder who may not know the child’s history. Please keep children quiet in the waiting room so they do not disturb other people. There are instruments and equipment in our consulting rooms which could be hazardous to unsupervised children – or damaged by them. Doctors cannot supervise children whilst examining the patient so, if possible, please ask a friend to look after children who do not need to see the doctor.
Whilst we prefer teenagers aged less than 16 to be accompanied by an adult, we understand there are occasions when they may wish to consult alone. Young people have an absolute right to confidentiality and the doctors will respect this.
Except for emergencies, requests should be made before 10.30 am.
Be prepared to give an indication of the nature of the problem and precise directions to the house. Please remember that home visiting is very time consuming for your doctor and that visits are for patients too seriously ill to come to the surgery. Patients with a rash or temperature may still come to the surgery and will be seen sooner.
Out of Hours
This service replaces NHS direct and offers advice on both routine and urgent problems which occur outside normal surgery hours.
Emergencies Dial 999 (or 112 from a mobile)
Some serious emergencies are better dealt with by the ambulance service. For example, if a patient suffers severe chest pain, collapses, becomes unconscious or has convulsions, you should dial 999 for an ambulance without delay. Accidents involving suspected fractures or head injuries, burns, cuts (especially if they are likely to need stitches) etc. are better dealt with at the A&E of a local hospital. You can take a patient there yourself or call an ambulance if the injuries are too severe for you to take the patient to hospital by car
The nearest Casualty Departments are at:
Royal Surrey County Hospital, Guildford (01483 571122)
Epsom District Hospital,Dorking Road, Epsom (01372 735735)
St Peters Hospital, Chertsey (01932 872000)
Local NHS Walk-In Centre
Woking NHS Walk-In Centre
Woking Community Hospital
Woking GU22 7HS
01483 846209 (No children under the age of 2)