Practice Privacy Notice For Patients
Please see link below for information on why we as a practice collect information about our patients and how we use that information.
How to Get Your Test Results
Please see link below for obtaining your test results
You are only entitled to a DSS certificate from your doctor for illness lasting more than seven days. For shorter periods of ill health your employer may require you to complete a self-certification form (SC2). DSS certificates are free but we do charge for all other certificates.
Suggestions and Complaints
All complaints are taken seriously and we welcome suggestions to improve our service. Please click on the links below to read our complaints policy and access our complaints form:
There is wheelchair access to all consulting rooms at the Medical Centre and a wheelchair is available for patients requiring one whilst in the surgery. There is also a toilet for disabled people.
Mobile phones are very useful and we like to use text-messaging to contact patients because it is discreet and confidential. Please ensure you let reception have your mobile number and remember to inform us if you change your number
However, please do not use mobile phones in the surgery. It is discourteous to other patients and to the doctors and staff who do not wish to be party to your personal calls.
Ensure your mobile phone is switched off or on silent when in the surgery. If you receive or wish to make a call please go into the porch.
Please note that if you are using your mobile phone when your appointment is called the doctor may decline to see you.
Patients are asked to arrive a few minutes before their appointment time to allow for checking in. There is sometimes a queue. It is impossible for doctors to run to time if patients arrive late
We expect patients to cancel appointments if they are not able to keep them.
We also expect patients to behave in a reasonable manner and we will not tolerate any sort of abuse towards the doctors and staff.
We reserve the right to remove patients from our list if their behaviour is unacceptable.
The Practice Area
Our practice covers the parishes of East and West Horsley, East and West Clandon, Effingham, Little Bookham, Ockham and parts of Ripley. We are unable to accept patients from outside the Practice Boundary.
How to obtain Copies of Your Medical Records
See link below:
The telephones are always very busy between 8.00 am and 10.00 am. Please only ring during this time if you require an appointment or visit on that day.
Appointments further in the future will only be available after 10.00 am.
All other enquiries and results of blood tests etc should be made after 10.00 am. This makes a significant difference to how quickly appointments and other enquiries can be dealt with and so we do ask for your cooperation with this.
If you wish to speak to a doctor please phone shortly after 11.30 am.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you eg from district nurse and hospital services
- To help you get other services e.g. from social work department. This requires your consent.
- When we have a duty to others e.g. in Child protection cases anonymised patient information will also be used at the local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. Their members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless you are legally obliged to do so. Personal Information received by Horsley Medical Practice will be kept in a secure manner and processed in accordance with the laws relating to data protection.
NHS England requires that the net earnings of doctors engaged in the practice are publicised by 31 March 2018 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.
The average pay for GPs working in The Horsley Medical Practice in the last financial year was £77,985 before tax and National Insurance. This is for 2 full-time GPs and 7 part time GPs who worked in the practice for more than six months.